Customer Success

Drive Growth Through Empowering Clients for Long-Term Achievement

Customer Success

NīVRT provides end-to-end Customer Success framework to drive retention for its customers and their buyers and subscribers, by enabling the competitive advantage for ever-increasing renewals. NīVRT enables anytime, anywhere customer service and support connections across omni-channels with state-of-the-art automation to render great experience and support. Included will be insights based on extensive data analytics across users and customers (buyers, subscribers) behavior, their preferences, their expectations, their perceived gaps lead with comprehensive success plans, journey maps, churn maps, root cause analysis, surveys to give you needed 3rd-party-independent insights.

NīVRT provides advisory and turnkey-outsourced capabilities thereby helping its clients build trustworthy, scalable relationships with their users and customers (buyers, subscribers). These capabilities will differentiate to bring forward meaningful, scalable value propositions to give you the competitive advantage and increased revenue.

CUSTOMER SUCCESS OUT-OF-THE-BOX

Step: 01

Retain Customers

NīVRT provides end-to-end Customer Success framework to drive retention for its customers and their buyers and subscribers, by enabling the competitive advantage for ever-increasing renewals. The Customer Success framework will include start-up kits across people, processes, technology with playbooks, workbooks across proactive and reactive steps for training & on-boarding of buyers and subscribers, their deployment of products & services, their support, thereby making buyers and subscribers be your champions.

Step: 02

Increase Customer Satisfaction

NīVRT enables anytime, anywhere customer service and support connections across omni-channels with state-of-the-art automation to render great experience and support. Included will be insights based on extensive data analytics across buyers and subscribers’ behavior, their preferences, their expectations, their perceived gaps lead with comprehensive success plans, journey maps, churn maps, root cause analysis, surveys to give you needed 3rd-party-independent insights.

Step: 03

INCREASE REVENUE

NīVRT provides advisory and turnkey-outsourced capabilities leveraging “Automated Customer Success Workbench”, AI based “Know Your Business” (KYB™) to map your products to its usage by your buyers and subscribers, “Early Warning Systems” across key indicators of success, “Answer Central” to help speed-to-support and speed-to-market across multiple customer segments. Thereby helping you build trustworthy, scalable relationships with your buyers and subscribers. These capabilities will differentiate to bring forward meaningful, scalable value propositions to give you the competitive advantage and increased revenue.